Submit an eligible request within seven days of the original purchase date.
TURBO IPTV · LEGALREQUEST WINDOW7 days from purchase ELIGIBILITYNew subscriptions only FIRST STEPContact support
Refund & Returns
A seven-day request window from purchase for new Turbo IPTV subscriptions, administered by IPTV Services under the conditions below.
Effective 15 October 2026
Renewals and upgrades are excluded; one refund is allowed per customer.
Give the technical team an opportunity to investigate the issue first.
1. The policy for your purchase
Turbo IPTV subscriptions are digital services sold through IPTV Services. The policy for these plans follows the IPTV Services Refund Policy: requests for new subscriptions must be made within seven days of the original purchase date. The window starts at purchase, rather than first viewing or activation.
This is a conditional policy for new subscriptions, not an unconditional guarantee covering every transaction. Renewals and upgrades are excluded, and only one refund per customer is allowed. Requests outside the stated window fall outside this voluntary policy, without affecting rights required by applicable law.
2. Contact support before requesting a refund
First contact IPTV Services’s technical support team and allow it to attempt to resolve the issue. Explain what happens, the player and device involved, and any checks already completed. Keep your order details available. Support can be reached through the support page, live chat, email or WhatsApp.
3. Cases excluded by the policy
The published policy excludes refunds for:
- Internet-speed problems or ISP blocking on the customer’s side.
- Inability to configure the service on a particular device.
- Occasional buffering or minor channel downtime.
- Account renewals, upgrades and additional refund requests by the same customer.
Use the trial to check your usual network, player and essential channels before paying. A longer prepaid term does not remove these conditions.
4. Requesting and processing an eligible refund
Open a support ticket or email contact@iptvservices.online with your order number and the reason for your request. Explain your earlier contact with technical support. Do not send passwords or complete card information.
Eligible refunds are returned through the original payment method. The seller states a processing period of 3–5 business days. This describes refund processing; it does not guarantee the date funds appear in your account, which can depend on your bank or payment provider.
5. Digital access and related policies
No physical item is supplied, so there is no parcel to return or returns address to use. A free trial has no subscription payment to refund. Read the Terms of Service for plan conditions and the Privacy Policy for information about support and checkout. Nothing in this policy limits rights that applicable law requires to remain available.